Welcome to the Oasis Figurines FAQ section! Here, we've compiled answers to some of the most common questions our customers ask. Whether you're curious about our product range, shipping options, or need assistance with an order, you'll find the information you need right here. If you have any other questions, feel free to reach out to our customer service team for personalized support.
Frequently Asked Questions (FAQ)
1. What types of anime figures does Oasis Figurines offer?
Oasis Figurines offers a diverse range of anime figures, including action figures, PVC figures, Nendoroids, and scale models. Our collection features characters from popular anime series like One Piece, Naruto, Attack on Titan, and many others. We strive to provide a wide selection that caters to both casual fans and serious collectors.
2. Are all the figures sold by Oasis Figurines authentic?
Yes, all figures sold by Oasis Figurines are 100% authentic. We source our products directly from reputable manufacturers and distributors to ensure that you receive only genuine and high-quality anime figures. We take pride in offering our customers the best products on the market.
3. How can I place an order on Oasis Figurines?
Placing an order on Oasis Figurines is simple. Browse our website, select the figures you wish to purchase, and add them to your cart. Once you're ready to checkout, follow the prompts to enter your shipping information and payment details. After your order is confirmed, you will receive a confirmation email with your order details.
4. What payment methods are accepted at Oasis Figurines?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. All transactions are processed through secure gateways to ensure your personal and financial information is protected.
5. How can I track my order after it has been placed?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through our website or the carrier’s tracking portal. If you have any issues with tracking your order, please contact our customer service team for assistance.
6. What are the shipping options available, and how long does delivery take?
We offer various shipping options, including standard and express delivery. The delivery time depends on your location and the shipping method you choose at checkout. Standard shipping typically takes 5-7 business days, while express shipping can take 2-3 business days. Please note that international shipping times may vary.
7. How are the figures packaged to ensure they arrive in perfect condition?
We take great care in packaging your figures to ensure they arrive in pristine condition. Each figure is carefully wrapped and secured in a durable box with protective padding to prevent damage during transit. If you receive a damaged package, please contact us immediately.
8. What is your return and exchange policy?
We offer a 30-day return and exchange policy for unopened and unused figures in their original packaging. If you are not satisfied with your purchase, please contact us within 30 days of receiving your order to initiate a return or exchange. Please note that shipping costs for returns may be the responsibility of the customer unless the item is defective.
9. What should I do if my figure arrives damaged or defective?
If your figure arrives damaged or defective, please contact our customer service team immediately with photos of the damage or defect. We will work with you to resolve the issue, whether that means sending a replacement or providing a refund. Your satisfaction is our top priority.
10. How can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not yet been processed or shipped. Once an order has been shipped, it cannot be canceled, but you may return the item following our return policy.